The official address of our website: https://cyberlama.eu.

  1. General conditions

1.1 This document represents the legal framework regarding the relations between you and ORBAN ANDREI PFA 47797176, the PFA that administers the website www.cyberlama.eu, still bearing the commercial name “CYBERLAMA”

Please read the Terms and Conditions (“Regulations”) for the use in any way of the website accessible at the URL: www.cyberlama.eu. Accessing and visiting the Website, registering an account on the Website and/or purchasing products (“Services”) means full and unconditional acceptance of these Terms and Conditions. Please read the Regulation carefully in order to prevent possible unwanted consequences, which may be judged by you as having a negative impact on the data and/or information provided to ORBAN ANDREI PFA 47797176.

1.2 The online assistance schedule available on the www.cyberlama.eu website is: Monday-Friday between 09:00-19:00, Saturday between 09:00-14:00, Sunday – unavailable.

1.3 Schedule of the website www.cyberlama.eu – Non-stop!

1.4 CYBERLAMA reserves the right to modify or interrupt, temporarily or permanently, partially or completely, the services made available to users through the website www.cyberlama.eu with or without prior notification, without being liable to users (“Clients”) or towards any third-party natural or legal person or institution in this sense.

1.5 Customers have permanent access to the terms and conditions of use, according to these Regulations, which they can consult throughout the operation of the website www.cyberlama.eu. The customer can freely and unhindered browse the site, use the site, create an account, place the order.

  1. Site Content and Terms of Use

2.1 Access is made by accessing the URL address: www.cyberlama.eu.

2.2 By using the website www.cyberlama.eu, the Customer is solely responsible for all activities arising from its use. Also, he is responsible for any material, intellectual or electronic damages or any other kind caused to the site, in accordance with the Romanian legislation in force.

2.3 By using our website, the Customer expressly and unequivocally accepts these Regulations, in the latest updated version, which is communicated in the “Terms and Conditions” section of the website, existing at the time of account creation and/or use of the content and /or on the date of placing the order. CYBERLAMA reserves the right to modify these Terms and Conditions, with updated versions being published on the CYBERLAMA website.

2.4 The use of the website www.cyberlama.eu and the services offered by it are intended exclusively for people who have reached the age of 18 and registered legal entities that operate in accordance with the laws of Romania, whose representatives are authorized to express the legal agreement regarding when accessing, visiting or using in any other way the Website and/or the Services.

2.8 At the same time, the Customer consents to be contacted by available and agreed means, in any situation in which ORBAN ANDREI PFA 47797176 considers it necessary to contact him, in accordance with the Personal Data Processing Policy of ORBAN ANDREI PFA 47797176

2.9 ORBAN ANDREI PFA 47797176 can cancel the order made by the Customer, following a simple prior notification addressed to him, without any subsequent obligation of any party to the other or without any party being able to claim damages to the other, in the following cases: ( i) non-acceptance by the issuing bank of the Client’s card, of the transaction, in the case of online payment; (ii) the invalidation of the transaction by the card processor approved by www.cyberlama.eu, in the case of online payment and/or (iii) the data provided by the Customer on the website are incomplete and/or incorrect.

2.10 The prices of the products displayed on the website www.cyberlama.eu do not include VAT. The price, payment method and payment term are specified in each order. ORBAN ANDREI PFA 47797176 will issue an invoice to the Customer for the delivered products, the Customer’s obligation being to provide all the information necessary to issue the invoice in accordance with the legislation in force.

2.11 ORBAN ANDREI PFA 47797176 reserves the right to send you the invoice related to the order containing the products sold on the website www.cyberlama.eu, exclusively in electronic format, by adding the invoice to your account or by e-mail, to the e-mail address -email mentioned by the Client in his account. In the case of online payments, ORBAN ANDREI PFA 47797176 is not/cannot be held responsible for any other additional costs borne by the Customer, such as currency conversion fees applied by the issuing bank of his card, if the issuing currency differs of RON. Responsibility for this action belongs exclusively to the Client.

2.13 The costs of the products and services offered by ORBAN ANDREI PFA 47797176 through the website www.cyberlama.eu are displayed on the home page of the website and/or in the “Prices” section of the main menu and are paid at the BNR rate of the day of payment.

2.14 If the customer wants to migrate to another solution, ORBAN ANDREI PFA 47797176 hands over the products, orders, customers, media files and text content from the website that is the object of the Customer’s order and, if both parties agree, helps The Client in its migration procedure (eg: keep in touch with the technical team that implements the new solution and ensure that this process takes place as quickly and optimally as possible for the Client).

2.15 All the information used to describe the products available on the website www.cyberlama.eu (static/dynamic images/multimedia presentations/etc.) do not represent a contractual obligation for ORBAN ANDREI PFA 47797176, they are used exclusively for presentation purposes

2.16 The content of the website www.cyberlama.eu cannot be used, reproduced, distributed, transmitted or exhibited for purposes other than those expressly provided by the legislation in force applicable on the territory of Romania. The extraction of any information, followed by any use for commercial purposes, which exceeds the scope of private copying regulated by law, or for sale or licensing and without prior written consent of the owners of the property rights, constitutes a violation of this Regulation.

2.17 What does the customer receive when purchasing the “ADS & CC PACKAGE” product in the standard price?

  1. Advanced Connection: Ga4, FB Pixel, GTM, TikTok Pixel.
  2. Custom Segmented Ads – This package will create and deliver custom segmented ads on the following platforms: Google, Facebook, Instagram, TikTok, YouTube, Twitter and Pinterest.

2.18 What does the customer receive when purchasing the “CONTENT CR PACKAGE” product at the standard price?

  1. Everything from the previous package – The package includes all the services and tools offered in the “ADS & CC PACKAGE”. Thus, you will still benefit from the advanced connection with the Ga4, FB Pixel, GTM and TikTok Pixel tools, as well as the personalized targeted ads on the Google, Facebook, Instagram, TikTok, YouTube, Twitter and Pinterest platforms.
  2. Image/Video Curation and Creation – The team will be responsible for selecting and creating relevant and engaging images and videos for use in social media posts.
  3. Custom description/text creation – Custom descriptions and text will be created for each social media post, tailored to your business style and goals.
  4. Uploading Social Media Posts – The team will take care of uploading the content to the social media platforms, ensuring that it is published properly according to the set strategy.
  5. Uploading stories to social networks – The team will upload and manage stories on social media platforms, providing relevant and engaging content for your audience.
  6. Social Media Interaction (Comments, Direct Messages) – The team will actively interact with the audience through comments and direct messages, answering questions, providing support and building a strong relationship with the community.
  7. Customized Social Media Strategy – The team will develop and implement a customized strategy for managing and promoting social media content, taking into account your business goals and needs.

 

2.19 What does the customer receive when purchasing the “FULL CR PACKAGE” product at the standard price?

  1. Everything from the first 2 packages – The package includes all the services and tools offered in the previous packages, “ADS & CC PACKAGE” and “CONTENT CR PACKAGE”. You will thus benefit from advanced connection with Ga4, FB Pixel, GTM and TikTok Pixel tools, custom targeted ads on multiple social media platforms, curation and creation of images/videos, creation of custom descriptions/texts, uploading of social media posts and stories social and active interaction with the audience on social media platforms.
  2. Total Account Management – The team will take care of the complete administration and management of your accounts on social media platforms. This includes monitoring performance, optimizing campaigns and adjusting strategies based on results.
  3. Graphic design, rebranding, copyright – The team will provide graphic design services to create appealing and appropriate visual elements for your brand identity. Rebranding services will also be available, if necessary, to update and refresh the visual appearance of your business. At the same time, copyright compliance will be ensured and original and unique content will be created.
  4. Strategy to increase online/offline visibility and sales – The team will develop and implement a customized strategy to increase brand awareness and sales, both online and offline. Appropriate tactics and channels will be identified to reach the target audience and maximize results.
  5. Product Optimization – The team will analyze and optimize your products to ensure they are presented attractively and relevant to your audience. Recommendations will be provided to improve aspects of product design, content and description.
  6. Newsletter Retargeting Service – The team will implement a newsletter retargeting service, which will create and send personalized newsletters to customers or prospects to drive engagement and increase conversion rates.

 

 

3. Warranties and abandonment of products

3.1 Your rights are provided by GEO 140/2021 regarding certain aspects related to contracts for the sale of goods and are not affected in any way by this Regulation. The natural person customer has the right to unilaterally terminate the distance contract, within 14 calendar days from the payment, without penalties and without citing any reason, by notifying ORBAN ANDREI PFA 47797176, in accordance with GEO 34/2014 on consumer rights in within the contracts concluded with the professionals, as well as for the modification and completion of some normative acts.

3.2. In the event that the customer wishes to request termination before the delivery of the product, ORBAN ANDREI PFA 47797176. reserves the right to withhold the amount paid in full/partially by the customer, at the exclusive discretion of CYBERLAMA.

3.3 The return of the money within 15 days of making the payment is done under certain conditions in which the buyer has an extremely clear and well-founded reason. Refunds are not accepted in any form for reasons such as: “I don’t like it”, “it’s wordpress”, “it’s woocomerce” and/or other reasons that do not constitute a breach of an undelivered promise from the description of the products sold by CYBERLAMA.

4. Processing of personal data

4.1 Please access the “Privacy Policy” sections, as well as the “Personal data processing” section – www.cyberlama.eu, integral parts of this Regulation.

  1. Final provisions

5.1 Within the limits of the provisions of this Regulation, ORBAN ANDREI PFA 47797176 cannot be held responsible for any errors appearing on the website www.cyberlama.eu for any reason, including due to changes, settings, etc., which are not made by to the site administrator.

5.2 The www.cyberlama.eu Website Administrator reserves the right to insert advertising banners of any nature and/or links on any page of the website, in compliance with the legislation in force. All images on the website www.cyberlama.eu are for presentation purposes.

5.3 These Regulations will be interpreted in accordance with Romanian legislation and constitute the only evidentiary legal instrument for the resolution of any disputes between the parties. Any disputes arising between ORBAN ANDREI PFA 47797176 as the administrator of the website www.cyberlama.eu and the Client will be resolved amicably or, if this is not possible, the disputes will be resolved by the Romanian courts authorities from the headquarters of ORBAN ANDREI PFA 47797176.

5.4 None of the parties will be responsible for non-performance of its contractual obligations, if such non-performance is the consequence of a force majeure event, in accordance with the legislation in force.

5.5 Each order accepted by the www.cyberlama.eu administrator is governed by these Regulations in the form published on the www.cyberlama.eu website, on the date of acceptance of the order, and the Customers will check the Regulations in the updated form each time, following place a new order only if I agree with it.

  1. Complaints and notices

6.1 For notifications or complaints related to the purchased products, Customers have at their disposal the notification form on the website: www.cyberlama.eu. The maximum term for resolving complaints or notifications is 30 calendar days from their receipt.

6.2 ORBAN ANDREI PFA 47797176 cannot be responsible for damages of any kind that the Customer or any third party may suffer as a result of ORBAN ANDREI PFA 47797176 fulfilling any of its obligations according to the order, nor for damages resulting from improper use of products after delivery and not for their loss.

6.4. By creating and using the account, the Customer assumes responsibility for maintaining it the confidentiality of the account data (user and password) and for the management of accessing the account and, to the extent permitted by the legislation in force, is responsible for the activity carried out through his account. CYBERLAMA processes personal data in compliance with applicable regulations. For additional information regarding the processing of personal data, please access our Privacy Policy.

6.5 Any attempt to access the personal data of the Customers or to modify the content of the website www.cyberlama.eu or to affect the performance of the server on which our website runs will be considered an attempt to commit one of the crimes provided by Cap. . IV, Title II of the special part of the Criminal Code.